How can we help?

Frequently Asked Questions

Comp Copy setup

If you don’t have a number, send an email to newaccount@prh.com and cc your business manager for approval.

Depending on your location and how your free and review number has been set up, you may be able to ship to the US, Canada, or other locations.

Your department will be charged for the books you order on Comp Copy. Business managers have visibility into all books ordered. The cost of books ordered on Comp Copy is the PPB cost of the book (paper, printing, and binding) plus shipping and handling.

Orders

No, these should be arranged via Customer Service.

Convention orders should be arranged via conventions@prh.com.

Shipping

PRH’s inventory systems consider an entire order and stock locations across our warehouses before determining which warehouse an ISBN will ship from at a given time. Therefore, shipping location cannot be shown in advance on Comp Copy. However, you can see it on your order once that information is available.

Transit times will vary depending on the shipping method chosen. If an order has been placed by 11 am and Next Day or Second Day is chosen, usually the order will ship the same day. If your order is after 11 am but must ship out today, contact csreviews@prh.com (PRH divisions) or prhpsreviews@prh.com (clients).

Put the instructions in the Bill of Lading instructions.

Can't find what you are looking for?

Email Customer Service

Reach out to customer service at any time via the below email address:

csreviews@prh.com

Call Customer Service

For any inquiries regarding availability, orders, or accounts, you can contact Customer Service at:

800-733-3000